Zzok's Privacy Policy — Your data is completely secure

Zzok is an internationally licensed online betting platform serving users in Bangladesh and around the world. We are committed to full transparency about how the information you provide — or that we collect automatically — is handled when you use our services.

This privacy policy has been drafted in accordance with international data protection standards, particularly the principles of GDPR. The core aim of zzok's privacy policy is to ensure you retain full control over your personal data and can use our platform with confidence.

Zzok never sells, rents, or transfers your data to unauthorized third parties. We only collect what is needed to deliver our services, and store it under the strictest security measures.

Zzok collects two types of data — what you provide directly, and what our system collects automatically. See the table below for details:

Zzok collects your data in several ways. You have the right to know about each method we use:

• Registration Form: Information you provide directly when opening an account — name, email, phone number, date of birth, and so on.
• Payment Processing: Transaction records received from the payment gateway during deposits or withdrawals.
• Mobile App: Information collected with device permissions while using the zzok app (location, notification settings).
• Automated Tracking: Data collected through cookies, local storage, and log files during website browsing.
• KYC Documents: Photos and scanned copies submitted by you for identity verification.
• Support Contact: Records of conversations with support via live chat, email, or phone.

Zzok uses your data solely for the purposes listed below. It is never used for anything beyond these:

• To create, manage, and secure your account
• To process payments and complete financial transactions
• For KYC verification and age confirmation
• To prevent fraud, money laundering, and unauthorized activity
• To meet legal obligations and prepare reports for regulatory authorities
• To deliver a personalized betting experience and relevant offers
• To provide customer service and technical support
• To operate responsible gaming programs

Zzok never sells your personal data. However, specific information may be shared in the following limited circumstances:

• Payment Processors: Only the transaction details necessary to complete payments are shared with Mobile Pay, Nagad, or your bank.
• Identity Verification Services: Only identity information is shared with authorized verification partners for the KYC process.
• Legal Authorities: Disclosure is mandatory when required by a court order or a legitimate request from a regulatory authority.
• Analytics Services: Fully anonymized and encrypted statistical data is sent to analytics tools for service improvement.
• Business Transfer: In the event of a merger or acquisition, the new owner will be required to honor the same privacy policy.

Your data will not be shared with any third party beyond the cases stated above. We have strict Data Protection Agreements (DPAs) in place with every third-party partner.

Zzok does not retain your data longer than necessary. Retention periods vary by data type and are outlined below:

Once the retention period expires, your data is automatically deleted or fully anonymized using secure methods.

Zzok uses cookies on its website and app. Cookies are small text files stored in your browser that help improve your experience. We use four types of cookies:

• Essential Cookies: Essential for maintaining login sessions and security — these cannot be disabled.
• Preference Cookies: Used to remember your language, display settings, and preferred market.
• Analytics Cookies: Pages visited, time spent, and most-used features are collected in fully anonymized form.
• Marketing Cookies: Used to show you relevant bonuses and offers, with your consent.

You can disable all non-essential cookies at any time through your browser settings. Note that some features may not function properly as a result.

Under zzok's privacy policy, you have the following rights over your personal data:

Zzok strictly prohibits anyone under the age of 18 from using the platform. Age verification is mandatory at registration, and date of birth is confirmed during the KYC process.

If we discover that a minor has created an account, it will be closed immediately and all associated data will be permanently deleted.

Zzok uses industry-leading security technology to protect your data. Our security framework includes:

• SSL/TLS Encryption: All data transmissions are encrypted with 256-bit SSL.
• Secure Data Centers: Your data is stored on ISO 27001 certified servers.
• Two-Factor Authentication: Enabling 2FA adds an extra layer of security to your account.
• Password Hashing: Passwords are never stored in plain text — bcrypt hashing is used instead.
• Real-Time Monitoring: An automated system is in place to detect and block suspicious activity.
• Regular Audits: Regular penetration testing is conducted by third-party security experts.

Keep in mind — no system on the internet is 100% secure. It is your responsibility to keep your password private and to use a strong one.

For any questions, complaints, or requests regarding this Privacy Policy, please contact our Data Privacy Team:

• Email: support@zzok.online
• Live Chat: Log in to zzok.online and reach us directly through the support chat.
• Response Time: Standard requests: 72 hours; legal requests: 30 business days.

If this Privacy Policy is updated, we will notify you via your registered email and on the website. Continued use of our services after any changes constitutes your acceptance of the updated policy.